What our Customers say...
Our basement flooded over two weeks ago. The South Kenosha County SERVPRO team stepped up and were able to help us when all St. Louis companies were inundated with calls from the recent flooding. The crew was amazing! Courteous, professional and detailed. Shout out to Shawn, RoJay, Leon, Jay! You guys are the best!!! Thanks for everything!
I absolutely loved this company. The employees (Shawn, Robert, and Jay) were very knowledgeable, courteous, and professional. The clean up was completed in a timely manner, thorough, and of high quality as promised. They informed us of expectations and the timeline of clean up, leaving the guesswork on our end out of the picture. We were very well taken care of and had zero worries throughout the process. I would recommend this company hands down!
My brand new house that I have only been in for two months had a sewer back up and ruined my downstairs. The SERVPRO team Kyle, Rojay, Leon, Jay, Michael, Eric and Marcella came to my rescue. They were here right away and got started on the clean up, removal, disinfection and drying process. Great job!
"The project manager Shawn was thorough and put us at ease after waking up to water damage from a pipe that leaked. He got out to us quickly as well. The team which included Robert, Jay, Michael, and Kyle were courteous and friendly and dug right in to the cleanup. I would recommend them and would use them again if I needed services in the future."
"Leon and Rojay did a exceptional job they went above and beyond to make sure I was satisfied with the work thank you, I would definitely recommend these guys to anyone in need."
"Excellent service!! From Eric who came out and gave us the estimate, to Robert, Jay, Michael, Leon and Kyle who actually did the work, they were on time, and did the work cleanly and professionally, and for an extremely reasonable price. They took away the bad stuff and cleaned up what didn't need to be removed in far less time than what I was expecting. These guys are awesome, and if I, or anyone else I know has need of ANY of their services they are the one and only place that I will call."
"We were impressed from the moment we called. The information provided during the call is exactly what occurred when the team arrived our home.
Robert, Michael and Leon cared for removing our kitchen and dining room ceiling, they taped off the work area, cleaned up all debris and cleaned the floor when done. All were professional, worked well together and took pride in their work.
Shawn did a great job project managing the work and all follow up was timely. Great Job!"
"They had a incredibly fast response time! Shawn and his crew were very professional and efficient! They made a very stressful time less hectic and made our insurance claim very easy. I appreciate the exclamation of every step of the way. I like that from start to finish they do it all. I will have my carpets cleaned and floor replaced by them, because I’m so Happy with the cleanup."
"We called for an estimate on cleaning grease off our ceiling and cabinets. Eric came in and told us the options, then suggested that we could purchase the product and save some money. We appreciate the honesty and are in the process of trying to purchase now. That site is not very easy to navigate but that is not on Eric a Serve-Pro. We are anxious to check out the product. Eric was very professional and friendly."
"All the guys are very nice and helpful thanks Michael, Kyle, Rojay, Leon, Eric it is nice to see people willing to help when you have a problem would tell others to call them."
"We are so thankful to SERVPRO for coming and helping us with a cleaning project. After a water pipe burst and sent water flowing between two floors of our facility, Michael and Shawn came in and did a fantastic job with cleanup. It is comforting to know that a company that provides quality work also provides quality employees to complete the work. We are highly satisfied with the results of their cleaning and were able to reopen our facility in a timely manner because of the hard work and professionalism of SERVPRO! Thank you!"
"Michael and Leon helped my parents this morning with a mold problem. They were very polite and professional. I would highly recommend you reach out to them!"
" As a business a flood in your main office is the last thing you want to deal with. Shawn and his team were onsite the same day we discovered our flood and worked diligently to extract the water out of the building. His team: Robert, Michael, Leon, Jay, and Kyle came in after the water was removed and the space had been dried to remove our flooring, they were very polite, and caused no interruptions to our business as customers came in. Great experience overall!"
"I had a great experience working with Shawn and his team. I was out on vacation when an employee of mine called to let me know our office had flooded due to failed water heater when they came in on a Saturday, they reached out to SERVPRO and Shawn was out the same day to put a plan in place and got the right equipment onsite to start mitigating the problem. After the water was dried up Robert, Michael, Leon, Jay, and Kyle came in and removed the flooring quickly and made clean up a breeze from our flood. Eric the owner stopped in as well to check on his team and make sure everything was going well. I will recommend SERVPRO South Kenosha to any of my customers, or friends who have restoration needs in the future."
"Used SERVPRO for some very nasty carpet cleaning in a newly purchased home. Spoke with Eric and was treated professionally. Shawn came out as arranged, and did a fabulous job. It came out better than I thought it would. I will be using them again in the near future."
"Incredible people and results. Shawn and Robert went above and beyond to satisfy me as a customer. Did a job well done. I will highly recommend them to anyone. They make sure you are comfortable and get the job well done while being courteous while doing so.... Good people. Good work skills. And great results. I'll definitely use them again."
"This is a great company. The employees were friendly and helpful. The results were amazing.
Robert and Shawn went above and beyond their job descriptions to please and I will definitely use their services again in the future.
Thank you guys for a job well done ??"
"I can’t say enough about this company. I had water in my basement after a rainstorm. They were so professional and did an amazing job on getting all the water out. My insurance company also recommended them. Thanks to Robert, Leon, Jay, Michael and Kyle. You guys did an amazing job."
"I would like to begin by thanking Rojay, Leon, Jay, Michael, and Shawn for making such a horrible experience a comfortable one. The guys showed up on time and communicated every step of the way at my consent first. It was such a pleasure experience to meet such mature and respectful young men and I would definitely recommend that exact same crew to anyone that may end up in a situation as the one I’m currently in. Hats off to Shawn whom answered every question and communicated all my concerns to my insurance company, whom thinks very highly of him. Thank you again guys and I cannot wait to get home back home. You guys are definitely the best in my category and KIT."
"Eric from SERVPRO was extremely professional and knowledgeable. I highly recommend using SERVPRO for mold issues. Thank you again SERVPRO!"
"We recently had 6in. of water fill our finished basement due to a recent rain storm, and in conjunction with a power outage we were in dire need of help. Thankfully, SERVPRO (South) responded quickly. The staff was professional, empathetic, careful and expedient in the removal and clean up process and we are grateful. If you ever need help in the future, rest assured you will be in good hands with SERVPRO. I highly recommend them. 5 stars for sure!"
"We were extremely pleased with the work that the guys are SERVPRO did for us. We had Shawn, Jay, Robert, Michael, Leon & Kyle come help our with our flooding damage and they did it in a very timely, professional manner. They were all very friendly and were willing to make everything as comfortable as can be while we were still staying in the house during the work. 10/10 would recommend!"
"In the heat of COVID19 and massive rain our sum-pump and back-up failed. Our basement was flooding. SERVPRO Kenosha came out IMMEDIATELY (same day) and began to extract the water. They practiced social distancing and began the dry out process within hours of our flooding resulting in less damage to our home. Our Project Manager was Eric who was very customer service centered. Eric tightly managed our project and all was completely resolved within 1.5 weeks (remediation and restoration). Eric stopped by everyday to check on the dry out process and to evaluate the effectiveness of their work. More importantly, Eric educates and updates the customer on the entire process. Finally, the crew that was assigned to our home was professional and detail orientated. I am so thankful for SERVPRO and would highly recommend Serv-Pro of Kenosha."
"No one likes surprises especially MOLD! The SERVPRO team of South Kenosha County helped clean and treat my mold issue within days of me finding out there was an issue! Eric, Jermal, Robert and Michael were professional and did quality work, dealing with the mold problem! THANK YOU TEAM SERVPRO for a job well done!!"
"I can't say enough good things about our experience with the SERVPRO team of South Kenosha. They clearly explained the details of what they were going to do and arrived right on time prepared to work. The team was professional, courteous and worked very hard for two days completing the entire job (including a thorough cleanup) on time. I would highly recommend this company. Special thanks to Robert, Leon, Jay, Michael and Kyle for a great job."
"Our basement flooded for the second time in six years because of sump pump failure. We called SERVPRO for the remediation for the second flooding because we didn't like the company we used the first time. SERVPRO was excellent! They came out the same day and moved furniture to remove all the carpeting, padding and wood trim. They were here several hours and stayed past 5:00 to get the job done and all the blowers going to dry us out on a Friday night. Hopefully, our basement never floods again, but if it does, we will be calling SERVPRO again."
The service and support was outstanding in every way and with every person at SERVPRO - calls with office staff (Marcella & Eric), calls and visits with Shawn, and the entire crew that came to our home. A great group of people making a great organization!
This is one of the most caring restoration companies I have had the pleasure to work with as an insurance agent. They go the extra mile to ensure that everyone is cared for like they are family. I was so extremely impressed when they offered their services for free to help a person in need. I highly recommend them for your restoration needs.
"If you want expert knowledge and attention to detail, you have to hire this company. Our basement has flooded two separate times. We had a different restoration company prior to hiring SERVPRO of South Kenosha. We are so glad we switched companies and went with SERVPRO of South Kenosha. The employees were polite and respectful. They set your mind at ease during a stressful time and you won't feel like they were trying to "upsell" you something. I will recommend this company to anyone!"
I was in a double dilemma, a tear in a hose on my sump pump during a night time of rain, caused half of my basement to be covered in water (which in part was covered with carpet remnants). I went online immediately and found SERVPRO of South Kenosha County. I had no idea what to expect - price or time wise, so I called them. With a respectful and friendly tone, I received an estimate and what time they'd be at my home. They came ON TIME as PROMISED, moved my basement items then did an excellent and thorough job... at an extremely reasonable rate!!! Then I saw on their truck that they did Carpet Cleaning. I inquired about it. They said they use a product that de-greases the carpet and that they didn't use any soap or detergents. I requested a estimate, so they measured the all the carpeted areas and I had the estimate by email in just a couple of hours. Well, I am very pleased, not just because the carpet was extremely clean - BUT because 3 days later when I vacuumed it, I had to move the "carpet height lever" UP another notch because the carpet had been brought UP which PROVED to me the carpet was clean all the way THROUGH to the bottom!!! Plus there was a tiny amount of residual dirt found in the vac's canister.
I WILL ALWAYS call SERVPRO of South Kenosha County... for ALL of the services they provide! Thank you, Eric and your entire crew, for doing such a remarkable job on both of my projects and for making them AFFORDABLE! Jim
My business was the lucky recipient of ~3 inches of water in our finished office basement on July 10. Eric, Todd and team where awesome! I know they were dealing with a number of businesses and homes from July 10th on, but I never felt they were rushing us and took extra care to make sure the basement with machines and documents were all 'safe & sound'. Their team responded so quickly that we sustained minimal damage. Water is my number one enemy, but with them on my side I will win that battle. Thank you Guys and Gals!
I had two feet of water in my basement and SERVPRO of south Kenosha responded quickly and professional. I was very pleased with their service.
The crew was very nice and did an outstanding job at my home.
I was very pleased with the service of SERVPRO
SERVPRO did an amazing job cleaning my home, I was very please with the outcome.
Crew was professional and went beyond the scope of work!
They delivered exactly what they promised. Great Job!!
Very professional and the entire crew was very nice
Extremely professional, prompt and genuine concern for my situation
I had mold in my basement and SERVPRO team came and cleaned and removed anything from the basement, they also carpet cleaned my family room. I was very impressed on the work!
I has some mold in my attic and SERVPRO did a wonderful job with removing the mold from my attic, they have a customer for life.
The SERVPRO team came out to my condo and did an amazing job. They where very nice and explain everything that was going on!
We were very impressed with the SERVPRO team who dried our home after a water loss. They were very patient in explaining the process to us which made you very confident in their work.
The on-site personnel were prompt and courteous and attentive to my concerns. They were very thorough. I give SERVPRO of South Kenosha County a 10 out of 10.
SERVPRO was very professional, prompt, and polite. They took time to address all of my questions and concerns that related to my loss. I am very satisfied with the Emergency Services that were performed.
I was comforted at how understanding the response team was. They made my loss personal rather than just business. They made me feel as though they were concerned about me. Very happy with SERVPRO.